Effective Date: April, 2024

 

1. Shipping Methods And Timelines

At Paintpersonify, we are committed to providing you with the best shopping experience, including efficient and reliable shipping services. Our logistics partner is Delhivery, a trusted name in the industry. We offer the following shipping methods:

Standard Shipping: Orders shipped using standard shipping will be delivered within 3-5 business days once they’ve been shipped.

Express Shipping: For customers who need their orders quickly, we offer an express shipping option. Orders placed with express shipping will be delivered within 1-3 business days from the date of dispatch.

Please note that the above delivery timelines are approximate and may vary based on your location and product availability. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

 

2. Shipping Rates

We offer free shipping across New Delhi. For other regions and international orders, shipping rates are calculated based on the shipping method selected, the total weight of the items in your order, and the destination address. 

Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which may be levied once a shipment reaches your country. This situation will not arise in the majority of the orders, however, it is neither under our control nor in the hands of our courier partner, DHL. Therefore, we are unable to assess when and how much custom duty charges may be levied. In any such case, where additional customs charges are applicable, customers will be responsible for paying these additional fees.
In the case of non acceptance of these taxes, where these charges are not paid by the customer, the responsibility of non-delivery of the order does not lie on Paintpersonify and no refunds will be provided in such cases.

 

3. Order Processing

As all our pieces are handmaid/made to order commissions, it takes us approximately 3-4 weeks to process the order and ship it from the date of order placement.

In case you require your order urgently, please do contact our Customer Care Team on paintpersonify@outlook.com or +917982397437 before placing your order

 

4. Delays And Exceptions

While we strive to meet our estimated delivery times, there may be occasional delays due to factors beyond our control, such as weather conditions, customs clearance, or unexpected disruptions in the shipping network. We appreciate your patience in such situations and assure you that we will work diligently to resolve any issues.

 

5. Order Changes And Cancellations

If you need to make changes to your order or cancel it after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been processed and shipped, it cannot be cancelled or modified.

 

6. Contact Us

If you have any questions or concerns regarding our shipping policy or your specific order, please don’t hesitate to reach out to our customer support team at paintpersonify@outlook.com  or +917982397437. Our team will assist you and ensure your shopping experience with Paintpersonify is a pleasant one.

 

Note:This Shipping Policy Is Subject To Change Without Prior Notice. Please Check Our Website For The Most Up-To-Date Information.